If a customer does not bring registration paperwork for a Smog Check on a 2000 MY or newer vehicle, what should the technician do?

When a customer does not provide registration paperwork for a Smog Check on a 2000 model year or newer vehicle, selecting the option "Unable to Scan" is the appropriate course of action. This option indicates that without the necessary paperwork, the technician cannot access or verify the vehicle's registration details in the system, which is essential for proceeding with the Smog Check.

In this scenario, not having the registration paperwork means that the technician lacks crucial information that could assist in confirming the legitimacy of the vehicle for inspection purposes. Therefore, marking it as "Unable to Scan" allows the technician to log the situation accurately in their records. It acknowledges the inability to complete the analysis under the current circumstances, thus following the procedural requirements set forth for inspections.

This choice helps ensure compliance with regulations and maintains an accurate inspection process, as the technician cannot verify the vehicle details without the registration documentation.